Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn, unused and unwashed, with tags and hygienic liners, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, follow the next steps:

  1. Contact us at hello@suryaswimwear.com to request a return. Items sent back to us without first requesting a return will not be accepted.
  2. If your return is accepted, we’ll - depending on your country* - send you a return shipping label and/or instructions on how to send your package.

Return shipping costs are always the responsibility of the customer. If we send you the return shipping label, you will receive a link to first pay the label after which you will be able to download the label. Kindly note that if the order is not shipped 5 days after receiving the return shipping label, the order will not be accepted as a return.

You can always contact us for any return question at hello@suryaswimwear.com.

*Customers from the following countries will receive a return shipping label: Belgium, Netherlands, Germany, France, Luxembourg, Czech Republic, Denmark, Lithuania, Poland, Slovakia, Sweden, Finland, Latvia and Estonia.

Customers outside of these countries are responsible for organizing their own return shipping. For returns from these countries as well, a maximum return period of 5 days applies after requesting the return and receiving confirmation by email at hello@suryaswimwear.com. We strongly recommend using a track-and-trace service to monitor your return shipment. Surya BV is not responsible for lost return packages.

Damages and issues

Please inspect your order upon reception. If the item is defective, damaged or if you received the wrong item, contact us immediately (max. 48h after reception) at hello@suryaswimwear.com with pictures and a description. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Swimwear has to fit like a second skin. Not all happy with the size you ordered? Contact us at hello@suryaswimwear.com and ask us for an exchange.

As long as your desired size is in stock, we offer one free size exchange per order. This means you return the item(s) from your original order at your own cost, and we send you the new size at our cost.

Still not satisfied after the exchange? In this case, our normal return policy applies, and we will refund you the full amount minus the shipping costs we paid for the exchange.

To be eligible for an exchange, your item(s) must be in the same condition that you received it, unworn, unused and unwashed, with tags and hygienic liners, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@suryaswimwear.com.